Tara is having technical difficulties (or something like that) so here is her first blog lol:
I despise stupid people... especially people who have no right to touch anything without education on it! LIKE COMPUTERS!!!! I had this call awhile ago ...
Customer: I need some help getting online, I'm a new customer and just wondering what I need to do.
ME: Sure thats no problem, what kind of modem do you have?
Customer: Modem? Whats that?
Me: Its the little box that we sent you with the lights on it.
Customer: Well I don't know about any modem but I'm paying for this service and I need to get online!
Me: I understand that but you do need a modem to connect to the internet, were you sent a modem in the mail?
Customer: (very angry) Why do you keep asking me about a modem!?! I just want to get online with the service I'm paying for!
Me: Again I understand that but we do need a modem for you to get connected....
Customer then proceeded to tell me that I didn't know how to do my job if I couldn't get her online, what kind of technical support was I?
The kind of tech support agent who puts up with B/S from uneducated hotheaded morons who think they can connect without a modem or check their e-mail through their answering machine and then have the nerve to tell me I don't know how to do my job!
posted by Tara 10.20.03 - 1:37 am ---- 3 days ago
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